Frequently asked questions

Eleonex sets itself apart with reliable, lightning-fast payouts, trader-friendly rules, and a dedicated professional support team.

We deliver a seamless trading experience powered by cutting-edge technology and real-time analytics. Our flexible evaluation programs and scaling plans are designed to reward consistency and skill, enabling traders to grow their capital and advance with confidence.

An evaluation is a performance-based assessment phase where traders must demonstrate their skills and discipline before gaining access to a demo-funded account.

This process is commonly used by prop firms to evaluate a trader’s risk management, consistency, and overall trading strategy.

cTrader is a cutting-edge trading platform trusted by both retail and professional traders for accessing global financial markets including Forex, indices, commodities, metals, and cryptocurrencies.

Developed by Spotware Systems, cTrader is renowned for its lightning-fast execution, full transparency, and robust suite of advanced trading tools.

Our support team is always here for you day or night.

Whether you have a question or need assistance, you can reach us anytime via email([email protected]) or live chat.

At Eleonex, your success comes first, and we’re committed to providing the help you need, exactly when you need it.

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The reward split we offer can be as high as 90%.

For security reasons, please note that you are not permitted to change the password sent to you by email for access to the trading platform.

However, you are free to update your password in the client area.

For more info, contact us at [email protected].

You may log in from multiple IP addresses and devices, provided they are within the same physical location.

However, executing trades simultaneously from different IP addresses is not permitted.

Yes, we offer a scaling plan for traders who apply for our Pulse and Forge programs.

This plan rewards consistent performance by progressively increasing your account balance.

You can find the full details of the scaling plan here.

Starting your journey with Eleonex is fast and straightforward. Choose the evaluation program that best fits your trading style and goals. Once you’ve signed up and completed your purchase, you’ll receive your account credentials.

With access granted, you can begin trading immediately on our platform. Focus on achieving the trading objectives, staying within risk parameters, and maintaining consistent performance. Your progress will be tracked in real time, helping you advance confidently to the next phase.

Please note: If you are joining the Ignite Program, you will need to complete KYC verification and sign a contract before you can begin trading.

Yes, Eleonex offers the best affiliate program in the prop trading industry.

For more info, please refer to our Affiliates page.

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For Ignite Accounts, we do not offer refunds.

For our Pulse and Forge Accounts, once you successfully complete the evaluation, the challenge fee is credited to your funded account balance as part of your trading capital.

For our Pulse and Forge Programs only: If no trades are placed within 14 days of purchasing the challenge, you will be eligible for a refund.

A trading day is defined as any day in which you open and close at least one position, ending with a minimum profit of 0.5%. Keep in mind that the daily reset time is 00:00 UTC

Example 1: If you open and close a trade today and make a profit of 0.5%(or more), it counts as 1 trading day.

Example 2: If you open a trade today and close it 3 days later with a profit of 0.5%(or more), it still counts as 1 trading day.

Traders are solely responsible for managing their own tax obligations.

Any rewards earned through Eleonex simulated accounts must be reported in compliance with the tax regulations of your respective country.

Please note: Eleonex does not offer tax advice or guidance.

If you wish to purchase an additional program using a different email address, you must notify us in advance through our official support channels. Failure to do so will constitute a direct violation of our Terms and Conditions and may result in immediate action against your accounts.

Rollover hours refer to the daily reset time (00:00 UTC) at which open positions are “rolled over” to the next trading day. This is also when swap rates are applied.

Yes, merging accounts is allowed only within the same program, with certain limitations. Here’s the breakdown:

• Ignite Model: You can merge up to 2 unique account sizes — 7.5K, 15K, or 30K.

Note: 60K Ignite accounts are not eligible for merging. If you already have an active 60K Ignite account, you cannot merge any additional accounts. 

• Forge Model: You can merge up to 3 unique account sizes. Duplicate sizes are not allowed.
  
• Pulse Model: You can merge up to 3 unique account sizes. Duplicate sizes are not allowed.

Yes. When purchasing a challenge, you must use your own personal funds, and the credit or debit card used must be registered in your name. Using someone else’s payment method is strictly prohibited.

Any violation of this policy will result in immediate disqualification and permanent blacklisting from the Eleonex platform by our compliance team.

At Eleonex, we prioritize the security, integrity, and fairness of our trading environment. While the use of VPN and VPS services is allowed during both the Challenge and Funded phases, it is not recommended unless absolutely necessary.

If you choose to use a VPN or VPS, please ensure consistent login behavior and avoid activity that could appear suspicious or inconsistent with your usual location. Improper use may lead to account issues or trigger compliance reviews.

Please note: Connecting through a VPN located in a restricted country is strictly forbidden. Any attempt to circumvent regional restrictions will trigger an immediate account investigation and possible disqualification. Refer to our Terms and Conditions for more details.

If you violate any rules during the Evaluation phase, your eligibility for a funded account may be affected. Eleonex distinguishes between two types of breaches: soft breaches and hard breaches.

A soft breach refers to a violation of a rule that does not immediately result in termination of your account. The consequences of a soft breach may vary depending on the specific rule that has been violated and may include a warning, loss of eligibility for a funded account, disqualification from reward sharing, or other remedial measures as determined by Eleonex at its sole discretion.

A hard breach, on the other hand, constitutes a serious violation that results in immediate termination of your trading account. This includes, but is not limited to, breaches of critical risk parameters, unauthorized trading behavior, or conduct that undermines the integrity of the evaluation or funding process.

In the event a hard breach occurs on a funded account, Eleonex reserves the right to terminate the Trader Agreement and close the account without prior notice.

Please note that not all violations are automatically detected. Some may only be identified during manual reviews conducted by our risk management team. Eleonex reserves the right to take appropriate action based on the nature and severity of any breach, whether detected automatically or through manual review.

When you reach the profit target required for your account to be scaled, you must contact our customer support team for a manual review. Once approved, your account will be upgraded according to our scaling plan.

Please note: After your account is scaled, your next withdrawal will be available 14 days from the date of the scale-up.

Yes. At Eleonex, all traders are required to register and trade using their legal name, exactly as it appears on their government-issued ID and payment details. Creating accounts under false or alternate names is strictly prohibited.

This requirement is essential for successful KYC (Know Your Customer) verification. Failure to comply may result in verification rejection and could prevent you from progressing to or maintaining a funded account.

Yes. To maintain an active status, traders must place at least one trade every 30 calendar days. Failure to do so will result in the account being marked as inactive, which constitutes a breach of our account terms.

This rule applies starting from the date your trading account is created.

Failure to complete the Know Your Customer (KYC) verification process will result in a hard breach, and your account will be permanently closed. This applies to all account types, including Pulse, Forge evaluations, and Ignite accounts.

KYC verification is a mandatory compliance requirement, and accounts that do not meet these standards are not eligible to continue in our program.

 To complete the KYC (Know Your Customer) verification process, you will need to provide:

• A valid government-issued photo ID (e.g., ID card, driver’s license, or passport)
• A selfie for identity confirmation
• A proof of address document issued within the last 3 months, such as a utility bill or bank statement showing your full name and residential address

Please note that, in some cases, additional documentation may be requested to finalize the verification process.

No. All Eleonex accounts, including funded accounts, operate in a simulated environment using virtual funds. Although trades are executed based on real market data, these accounts are not live trading accounts.

Their purpose is to evaluate and reward trading performance under simulated conditions, contingent upon meeting all program requirements.

No. You are not responsible for covering any losses incurred in your account. Since all trading is conducted with virtual funds in a simulated environment, you are never liable for financial losses. Your only expense is the initial Challenge fee. There are no hidden charges or loss recovery obligations.

At Eleonex, traders become eligible for their first payout 14 days after placing their first trade on a funded account. Following each successful withdrawal, the next payout becomes available 14 days after the first trade made after that withdrawal.

If you have purchased an add-on, the payout eligibility period is reduced to 7 days.

To qualify for a payout, the following conditions must be met:

• The account balance must be above the initial starting balance.
• No rule violations should be recorded on the account.
• All positions must be fully closed, with no open trades or pending orders.

All payouts are processed within 1–2 business days after approval. Traders can submit payout requests directly through their Eleonex Dashboard.

Payouts are facilitated via Riseworks.io, supporting both bank transfers and cryptocurrency withdrawals.

Note: Direct crypto withdrawals are limited to a maximum of $2,000 per transaction. The minimum withdrawal amount for funded accounts is $100.